VacationWares.com offers a Compassion Exception Policy (CEP) to provide eligible customers with discounts on our cancellation, refund, or ticket change service fees under certain compassionate circumstances.
| Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancellation |
|---|---|---|---|
| U.S. Military (Traveler & Immediate Family*) | Proof of active duty or veteran status** | Up to $35 off | 100% discount on VacationWares.com service fees |
| Bereavement (Traveler & Immediate Family*) | Letter from funeral director or related documentation | Up to $35 off | 100% discount on VacationWares.com service fees |
| Customers with Visual Impairments | Customer must confirm inability to access website due to visual impairment | Fare will match the lowest website price | 50% discount on VacationWares.com service fees |
* Immediate family includes spouse along with domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. This applies to biological, adoptive, step, in-law, domestic partner, foster, or ward/legal guardian relationships.
** Active Duty – Acceptable ID includes email address, Active Duty ID Card, Guard/Reserves ID Card along with Common Access Card (CAC). Veterans – Acceptable ID includes Military Retiree ID Card, Veteran ID Card, Veteran Health ID Card, Uniformed Services ID Card, or State Driver’s License stamped “VETERAN”.